Suggestions and Complaints

We are always pleased to receive suggestions for improving our services, and we also like to receive compliments as well. The practice operates a Practice Complaints Procedure as part of the NHS System for dealing with complaints, which can be made either verbally or in writing.
 
If you feel you wish to complain or make a suggestion, about any aspect of our service, or of that elsewhere in the NHS, our Practice Manager (Liz Banner) will be pleased to give you any information you require with regard to making a complaint. In addition, we have a practice complaints leaflet which gives details of the procedure and is available from reception.
 
The Practice Manager (Liz Banner) can be contacted on 01246 590711.  She can also be contacted at elizabeth.banner@nhs.net
 
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.
 
If you do not wish to complain 'in-house', you can contact the NHS England Customer Contact Centre by post at NHS England, PO box 16738, Redditch, B97 9PT, by email at england.contactus.@nhs.net or on 0300 311 22 33.
 
If you are still not satisfied with the way your complaint has been dealt with, you can contact the Parliamentary and Health Service Ombudsman (PHSO) on 0345 015 4033 or by email at phso.enquiries@ombudsman.org.uk
NHS Choices Department of Health Call 111 BBC News